Patient Experience Coordinator - Weekdays Only (Front Desk)

Skin Dermatology Company; Shrewsbury (MA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with employer 4

Competitive PTO

Seven Paid Holidays

Professional Development Assistance

Uniforms Provided

Team Member and Family Discounts

Employee Recognition Program

Job summary

Skin Dermatology in Central Massachusetts is seeking a Patient Experience Coordinator (Medical Receptionist) to join our front office team. You will be the first point of contact for patients, creating a welcoming and professional environment while guiding them through appointments and insurance details.

You will verify insurance, collect payments, schedule visits, and coordinate the patient journey with a focus on exceptional service.

Qualifications

• Previous experience as a Medical Receptionist, Front Desk Coordinator, or related client service role.
• Experience with insurance verification, referrals, or electronic medical records is a plus.
• Outstanding communication, organizational, and multitasking skills.
• Exceptional attention to detail and accuracy.
• Professional, polished demeanor with a passion for patient care.
• Ability to work independently while thriving in a collaborative team.
• Strong computer skills and ability to learn new software quickly.

Responsibilities

• Serve as the first point of contact at the front desk, providing a warm, professional welcome.
• Answer incoming calls and patient messages with exceptional service.
• Schedule, reschedule, and coordinate patient appointments for provider efficiency.
• Verify insurance eligibility, benefits, and demographic information prior to appointments.
• Obtain and manage insurance referrals and assist with prior authorizations as needed.
• Educate patients on insurance requirements, copayments, deductibles, coinsurance, and self-pay options.
• Collect patient payments and maintain accurate financial records.
• Maintain accurate patient registration and ensure all required documentation is complete.
• Coordinate patient flow to provide an efficient and seamless office experience.
• Assist with office operations, including inventory management and admin projects.
• Collaborate with clinical and administrative teams to deliver exceptional patient experience.
• Proactively identify and resolve patient concerns while maintaining confidentiality.
• Maintain HIPAA compliance and patient privacy.

Job description

Skin Dermatology in Central Massachusetts is seeking a Patient Experience Coordinator (Medical Receptionist) to join our front office team. You will be the first point of contact for patients, creating a welcoming and professional environment while guiding them through appointments and insurance details.

You will verify insurance, collect payments, schedule visits, and coordinate the patient journey with a focus on exceptional service.