Part-Time Front Desk Associate-MedSpa

DermDox Group; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

DermDox Group is seeking a Front Desk Associate to create a welcoming first impression and support daily MedSpa operations. You will greet clients, manage appointments, handle payments, and maintain accurate records in EMR or scheduling systems.

This part-time role runs Monday through Friday, 8:00 a.m. to 11:00 a.m., with opportunities to assist in retail, promotions, and social media efforts while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Greet clients in a friendly, professional manner.
• Schedule, confirm, and manage appointments for MedSpa services.
• Check-in/check-out, collect payments, and process transactions.
• Maintain accurate client records in EMR or scheduling system.
• Assist with intake forms and consent documentation as needed.

Responsibilities

• Greet clients and manage client flow at the front desk.
• Coordinate provider schedules to maximize efficiency.
• Answer phone calls, emails, and text inquiries promptly.
• Educate clients on services, promotions, and memberships.

Skills

Communication

Interpersonal skills

Customer service

Sales-minded

Education

High school diploma or equivalent

Tools

Scheduling software/EMR systems

Job description

Description

Position Summary:

The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.

This position will work Monday-Friday from 8am-11am and cover PTO has needed.

Key Responsibilities

• Greet clients in a friendly, professional, and welcoming manner
• Schedule, confirm, and manage appointments for MedSpa services
• Answer phone calls, emails, and text inquiries in a timely manner
• Educate clients on services, promotions, and membership options
• Check clients in and out, collect payments, and process transactions
• Maintain accurate client records in EMR or scheduling system
• Assist with retail product sales and recommendations
• Coordinate provider schedules to maximize efficiency
• Manage wait times and ensure smooth client flow
• Maintain cleanliness and organization of the front desk and lobby area
• Support intake forms, and consent documentation as needed
• Address client concerns and elevate when appropriate
• Support social media efforts

Requirements

• High school diploma or equivalent required
• 1+ year of front desk, customer service, or MedSpa experience preferred
• Experience with scheduling software or EMR systems preferred
• Sales experience or comfort discussing services/products preferred
• Strong communication and interpersonal skills
• Excellent customer service and client experience skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Sales-minded with a service-focused approach