Part-Time Key Holder: Customer Experience Leader

Designer Brands; Syracuse (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Designer Brands in Syracuse, IN is hiring a store associate to support management in driving sales and delivering a consistent customer experience. You will handle in-store tasks, assist with inventory, and participate in omni-channel activities while maintaining a safe, welcoming environment.

The role requires excellent customer service, strong communication, and flexibility to work nights, weekends, and holidays.

Qualifications

• Minimum 2 years' workforce experience.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and KPI.
• Respond to customer and associate requests with a high sense of urgency.
• Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review daily communication, plan and execute tasks, and follow through with required actions.
• Participate in inventory-related activities including freight receipt, product placement, markdowns, and MOOS.
• Assist management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations in all areas of the business.
• Pause and put the customer first by ensuring a safe environment, reporting issues, and addressing concerns.

Skills

Customer service

Communication

Team collaboration

Flexibility

Technology use

Physical stamina

Education

High school diploma or equivalent

Tools

Register

Register Keyboard

iPhone

Calculator

Job description

Designer Brands in Syracuse, IN is hiring a store associate to support management in driving sales and delivering a consistent customer experience. You will handle in-store tasks, assist with inventory, and participate in omni-channel activities while maintaining a safe, welcoming environment.

The role requires excellent customer service, strong communication, and flexibility to work nights, weekends, and holidays.