Part-Time Key Holder & Customer Experience Lead

Designer Brands; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Designer Brands in Columbus, OH is seeking a store associate to support store leadership, drive sales, and deliver a positive customer experience. You will help maintain standards, assist with inventory and omni-channel activities, and contribute to a safe, energetic store environment.

Requires a minimum 2 years of workforce experience and a high school diploma or equivalent. Availability for nights, weekends, and holidays is expected. Training and growth opportunities are available.

Qualifications

• Excellent customer service and professional demeanor.
• Ability to build collaborative relationships and engage customers.
• Strong verbal and written communication skills.
• Ability to work with pace and keep teams accountable for timing.
• Availability for nights, weekends, holidays, and non-traditional shifts.
• Tech-savvy with POS systems and mobile devices.
• Must stand/walk up to 100% of shift.
• Ability to lift up to 50 lbs as needed.
• Frequent stooping/kneeling/crouching as part of duties.

Responsibilities

• Be empowered to meet customers where they are; personalize experiences and respond with urgency.
• Maintain store standards and complete daily open/close tasks including cleaning and recovery.
• Review daily communications and plan tasks accordingly.
• Communicate progress and follow audit/donation/transfer processes.
• Work with store leadership to follow all policies and procedures.
• Participate in inventory activities and in-store omni-channel tasks.
• Report supply needs to ensure smooth operations across departments.
• Provide feedback on associates and assist with timekeeping and performance.

Skills

Customer service

Collaboration

Verbal & written comms

Time management

Evenings/weekends

Tech proficiency

Standing/walking

Lifting 50 lb

Mobility & flexibility

Education

High School Diploma or Equivalent

Two years experience

Job description

Designer Brands in Columbus, OH is seeking a store associate to support store leadership, drive sales, and deliver a positive customer experience. You will help maintain standards, assist with inventory and omni-channel activities, and contribute to a safe, energetic store environment.

Requires a minimum 2 years of workforce experience and a high school diploma or equivalent. Availability for nights, weekends, and holidays is expected. Training and growth opportunities are available.