Information Technology Support Specialist

Harvey Nash; New York (NY); On-site; USD 34,440 - 48,216; Part time

Job summary

A leading IT services provider is seeking an IT Support Specialist (Level 1) on a contract basis in New York. This role involves providing Tier 1 helpdesk support for internal IT issues, including troubleshooting hardware and software on Windows and Mac devices. Responsibilities include managing user accounts, supporting employee onboarding, and maintaining IT asset inventory. The ideal candidate will be familiar with various SaaS platforms and IT security best practices. Opportunities for professional growth and development are available.

Qualifications

• Experience in Tier 1 helpdesk support for hardware and software.
• Strong troubleshooting skills for Windows and Mac devices.
• Familiarity with SaaS applications and license management.

Responsibilities

• Act as the first point of contact for IT issues.
• Provide hands-on support for device setup and maintenance.
• Manage user accounts and onboarding processes.
• Ensure adherence to IT security best practices.

Skills

Helpdesk support

Windows and Mac devices

Modern SaaS environment

IT security best practices

Tools

Microsoft 365

Google Workspace

Slack

Entra ID

Job description

IT Support Specialist (Level 1) – Contract

Location: On-site – New York, NY 10018

Schedule: 30–40 hours per week (Part-Time/Contract)

Job Description:

• Serve as the Tier 1 helpdesk support, acting as the first point of contact for all internal IT issues (hardware, software, connectivity).
• Provide hands-on support for Windows and Mac devices, including setup, configuration, troubleshooting, and maintenance of laptops, desktops, and peripherals.
• Manage user accounts and access across SSO platforms (Entra ID) and core SaaS applications.
• Support employee onboarding and offboarding, including provisioning devices, account setup, and access management.
• Troubleshoot and support a modern SaaS environment, including tools like Microsoft 365, Google Workspace, Slack, and design platforms.
• Assist with SaaS license management, user access requests, and application support across the organization.
• Maintain IT asset inventory and track hardware lifecycle, ensuring accurate documentation and accountability.
• Provide support for conference room technology and basic AV setups in an office environment.
• Follow and enforce IT security best practices, including MFA, access controls, and company policies.
• Document issues, resolutions, and create clear technical documentation and user guides, while escalating complex issues to senior IT when needed.