Part-Time IT Support Specialist – Tier 2 Helpdesk & Deployments

City University of New York; New York (NY); On-site; USD 33,723 - 38,131; Part time

Benefits offered by this job

Comprehensive benefits package

Pension and Tax-Deferred Savings Plans

Job summary

A leading educational institution in New York is seeking a Part-Time IT Support Assistant to provide tier 2 IT support, troubleshoot software and hardware issues, and assist in technology deployments. The ideal candidate will have a High School Diploma, relevant experience, and strong communication skills. Hourly pay ranges from $24.48 for new hires to $27.68 for incumbents, with benefits available for part-time staff based on work hours.

Qualifications

• High School Diploma, G.E.D., or equivalent.
• Eighteen months of relevant work experience or related college credits.
• Demonstrated English Language proficiency.

Responsibilities

• Provide tier 2 in-person IT support in Windows and Macintosh environments.
• Assist with new IT equipment and technology deployments.
• Collaborate with IT teams to resolve issues.

Skills

Tier 2 IT support

Hardware and software troubleshooting

Customer service skills

Knowledge of Microsoft Office

Networking fundamentals

Time management

Education

High School Diploma or equivalent

Eighteen college credits in Information Technology

Tools

IT Service Desk Management Software

Job description

A leading educational institution in New York is seeking a Part-Time IT Support Assistant to provide tier 2 IT support, troubleshoot software and hardware issues, and assist in technology deployments. The ideal candidate will have a High School Diploma, relevant experience, and strong communication skills. Hourly pay ranges from $24.48 for new hires to $27.68 for incumbents, with benefits available for part-time staff based on work hours.