IT Help Desk Technician II - Onsite NYC, Growth & Impact

Austin Community College; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Collaborative and supportive IT team

Opportunities for growth

Competitive pay and benefits

Job summary

A recognized educational institution in New York is seeking an IT Help Desk Technician - Level 2 to join its internal IT team. In this full-time onsite role, you will troubleshoot issues, support hardware/software, and assist with onboarding. The ideal candidate has over a year of IT support experience and understands PC/Mac technology. You will work collaboratively within a supportive IT team and have opportunities for skill growth and career advancement.

Qualifications

• 1+ year of IT support or help desk experience.
• Understanding of PC/Mac hardware and troubleshooting.
• Strong communication and ability to assist non-technical users.

Responsibilities

• Act as the first point of contact for internal IT issues.
• Troubleshoot Level 2 issues for Windows/macOS.
• Support Microsoft 365 and common business applications.

Skills

IT support or help desk experience

Understanding of PC/Mac hardware

Familiarity with Microsoft 365

Strong communication skills

Organized and reliable

Education

Equivalent education in IT

Tools

IT ticketing systems (e.g., Zendesk)

Basic networking knowledge

Device imaging tools (e.g., Intune)

Job description

A recognized educational institution in New York is seeking an IT Help Desk Technician - Level 2 to join its internal IT team. In this full-time onsite role, you will troubleshoot issues, support hardware/software, and assist with onboarding. The ideal candidate has over a year of IT support experience and understands PC/Mac technology. You will work collaboratively within a supportive IT team and have opportunities for skill growth and career advancement.