IT Helpdesk & Mobile Device Support Technician (Contract)

Innovee Consulting LLC; New York (NY); On-site; USD 40,000 - 50,000; Part time

Job summary

A technology consulting firm in New York, NY is looking for a Digital / Technical Centre Support Technician. This entry-level contract role offers responsibilities such as diagnosing technical issues, managing IT service, and providing support for mobile and desktop technologies. Candidates should have strong problem-solving skills, experience with Microsoft products, and a service-oriented attitude. This role provides an opportunity to develop technical skills in a fast-paced environment.

Qualifications

• Strong knowledge of Microsoft Windows 10 and O365 required.
• Experience with tablet and smartphone support is essential.
• Ability to troubleshoot remote desktop issues effectively.

Responsibilities

• Provide IT service window coverage and support for mobile technology.
• Diagnose and resolve Tier II technical issues.
• Manage configuration of hardware and software.

Skills

Microsoft Windows 10 troubleshooting

O365 configuration

Remote desktop access software knowledge

Local and Wide Area Networking

Technical problem solving

Interpersonal skills

Customer service skills

Multitasking

Independent work

Team player

Education

Certification in A+, MCP or MCSE

Job description

A technology consulting firm in New York, NY is looking for a Digital / Technical Centre Support Technician. This entry-level contract role offers responsibilities such as diagnosing technical issues, managing IT service, and providing support for mobile and desktop technologies. Candidates should have strong problem-solving skills, experience with Microsoft products, and a service-oriented attitude. This role provides an opportunity to develop technical skills in a fast-paced environment.