Experienced IT Helpdesk Technician

Evade Solutions Inc; New York (NY); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Opportunity for advancement

Ongoing training and certification support

Flexible working hours

Part-Time position

Job summary

A New York-based IT consulting firm is seeking an experienced IT Helpdesk Technician to provide high-quality technical support within the fashion industry. The part-time position will require working 3-4 days a week in Manhattan, needing strong troubleshooting skills, a proactive customer-focused mindset, and hands-on experience with desktops, networks, and common business applications. This role offers training and development opportunities, along with a chance for advancement during your career.

Qualifications

• 2-3 years of experience in an IT Helpdesk or technical support role.
• Strong knowledge of Windows environments, including Windows 10/11.
• Hands-on experience with Active Directory and user management.
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills.

Responsibilities

• Provide Level 2 technical support for hardware, software, and network issues.
• Troubleshoot issues related to Windows/macOS and Microsoft 365.
• Document incidents and solutions using the ticketing system.
• Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN).
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Escalate complex issues to senior IT staff or vendors when required, following established procedures.
• Document incidents, solutions, and procedures in the ticketing system and knowledge base.
• Participate in system upgrades, rollouts, and IT projects as needed.
• Ensure compliance with security policies and data protection standards.

Skills

Windows environments knowledge

Troubleshooting skills

Customer service orientation

Problem-solving skills

Communication skills

Networking fundamentals understanding

Tools

Active Directory

Microsoft 365

TCP/IP

macOS

Job description

Benefits

• Help or transport service
• Opportunity for advancement
• Training & development
• Experienced IT Helpdesk Technician
• Part-Time position

Job Summary

NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part‑time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer‑focused mindset, and hands‑on experience supporting desktops, laptops, networks, and common business applications in a fast‑paced environment.

Key Responsibilities

• Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues
• Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications
• Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools
• Diagnose and resolve network connectivity issues (LAN, Wi‑Fi, VPN)
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Escalate complex issues to senior IT staff or vendors when required, following established procedures
• Document incidents, solutions, and procedures in the ticketing system and knowledge base
• Participate in system upgrades, rollouts, and IT projects as needed
• Ensure compliance with security policies and data protection standards

Required Qualifications

• 2/3 years of experience in an IT helpdesk or technical support role
• Strong knowledge of Windows environments (Windows 10/11, Windows Server basics)
• Hands‑on experience with Active Directory, Group Policy, and user management
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Excellent problem‑solving and communication skills
• Ability to manage multiple issues and prioritize effectively

Preferred Qualifications

• Experience with macOS and mobile device management
• Basic knowledge of firewalls, VPNs, and endpoint security solutions
• Experience supporting remote users and hybrid work environments

Soft Skills

• Strong customer service orientation
• Clear verbal and written communication
• Patience and professionalism under pressure
• Ability to work independently and as part of a team

Work Environment

• Office-based, midtown Manhattan (near Grand Central Station)
• May require occasional after‑hours
• 3-4 days part‑time position (9 to 5pm)

Compensation & Benefits

• Salary: to be discussed during the interview process
• Ongoing training and certification support
• Career growth opportunities within the IT team