Bronx IT Help Desk Technician – Level 2, Growth & Benefits

Techworks Consulting, Inc.; New York (NY); On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental

401K

PTO

Holidays

Opportunities for growth and learning

Job summary

A leading IT service provider in Bronx, NY is looking for an Information Technology Help Desk Technician to handle client calls, troubleshoot technical issues, and provide effective solutions. The ideal candidate should possess excellent PC troubleshooting abilities and strong customer service skills. This full-time on-site position offers a salary range of $67,000-$72,000 along with a robust benefits package, promoting a dynamic workplace culture.

Qualifications

• Ability to attend initial training in Ronkonkoma, NY for 30 days.
• Demonstrated ability to troubleshoot logon, email, and printing issues.
• Professional demeanor and reliability are essential.

Responsibilities

• Answer service desk phone calls directly from clients.
• Perform in-house technical service and prepare new equipment.
• Utilize remote assist tools for user assistance.

Skills

PC troubleshooting skills

Strong customer service skills

Knowledge of Active Directory

Professionalism

Strong communication skills

Organization skills

Job description

A leading IT service provider in Bronx, NY is looking for an Information Technology Help Desk Technician to handle client calls, troubleshoot technical issues, and provide effective solutions. The ideal candidate should possess excellent PC troubleshooting abilities and strong customer service skills. This full-time on-site position offers a salary range of $67,000-$72,000 along with a robust benefits package, promoting a dynamic workplace culture.