Part-Time IT Help Desk & Tech Support (Tier 1/2)

Virginia's Community College System; Richmond (VA); On-site; USD 25,000 - 33,000; Part time

Job summary

Mountain Gateway Community College is seeking a Part-time Technical Support Specialist to provide Tier 1 and Tier 2 help desk assistance for administrative and academic computing, distance learning, and campus technology services. The role supports security reviews and acts as a backup to the Technology Security Review Officer.

The ideal candidate has an associate degree or 1–2 years of related technical experience, with proficiency in Windows and Mac OS, and strong customer service and

Qualifications

• Associate degree or 1–2 years of related technical experience.
• Proficiency with Windows and Mac OS.
• Ability to troubleshoot basic computer hardware, software, peripheral, and equipment problems.
• Strong customer service and communication skills.
• Ability to prepare and maintain technical documentation and procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support to students, faculty, staff, and administrators.
• Install and configure hardware and software; troubleshoot basic problems.
• Document activities and resolutions in the help desk system; maintain Outlook schedules.
• Support imaging operations and campus printing resources; perform preventive maintenance.
• Coordinate annual and quarterly security reviews; manage system access and report generation.

Skills

Customer Service

Technical Problem Solving

Communication

Teamwork

Organization

Adaptability

Security Awareness

Education

Associate degree in a related field

Job description

Mountain Gateway Community College is seeking a Part-time Technical Support Specialist to provide Tier 1 and Tier 2 help desk assistance for administrative and academic computing, distance learning, and campus technology services. The role supports security reviews and acts as a backup to the Technology Security Review Officer.

The ideal candidate has an associate degree or 1–2 years of related technical experience, with proficiency in Windows and Mac OS, and strong customer service and