Campus Tech Support Specialist - Part-Time & Security Backup

Virginia's Community College System; Clifton Forge (VA); On-site; USD 25,000 - 33,000; Part time

Job summary

Mountain Gateway Community College is seeking a Part-Time Computer Operation Tech I to provide Tier 1 and Tier 2 help desk support, assist with hardware/software setup, and back up the Technology Security Review Officer. The role emphasizes customer-focused service and reliable, secure technology administration across college systems.

Responsibilities include troubleshooting, documentation, and coordination of security reviews, with a workload split across help desk, technical support, and

Qualifications

• Associate degree or 1–2 years related technical experience.
• Proficiency with Windows and Mac OS.
• Ability to troubleshoot basic computer hardware, software, peripheral, and equipment problems.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Help Desk Support – provide Tier 1 and 2 help desk support to students, faculty, staff, and administrators.
• Technical Support – install and configure hardware/software, troubleshoot problems, and support document imaging operations.
• Backup Technology Security Review Officer – coordinate annual security reviews, manage access, and prepare security reports.

Skills

Windows OS

Mac OS

Troubleshooting

Customer service

Documentation

Multi-tasking

Teamwork

Education

Associate degree

Job description

Mountain Gateway Community College is seeking a Part-Time Computer Operation Tech I to provide Tier 1 and Tier 2 help desk support, assist with hardware/software setup, and back up the Technology Security Review Officer. The role emphasizes customer-focused service and reliable, secure technology administration across college systems.

Responsibilities include troubleshooting, documentation, and coordination of security reviews, with a workload split across help desk, technical support, and