IT Support Technician I - Help Desk & Security Backup

Mountain Gateway Community College; Virginia (MN); On-site; USD 25,000 - 33,000; Part time

Job summary

Mountain Gateway Community College (MGCC) is seeking a part-time Technical Support Specialist to deliver Tier 1 and 2 help desk services and support campus technology resources.

The role includes backup responsibilities to the Technology Security Review Officer, ensuring secure, reliable IT services across the college, and providing user-focused assistance to students, faculty, and staff.

Qualifications

• Associate degree in a related field or 1–2 years of related technical experience.
• Proficiency with Windows and Mac OS.
• Ability to troubleshoot basic hardware, software, peripheral, and equipment problems.
• Strong customer service and communication skills.
• Ability to prepare and maintain technical documentation and procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and reliability.
• Professional demeanor and conduct at all times.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support to students, faculty, staff, and administrators.
• Manage help desk requests according to established best practices.
• Document activities and resolutions in the help desk ticketing system.
• Maintain an accurate work schedule and appointments in Outlook.
• Monitor and communicate status of outstanding items to the Director.
• Assist with developing, updating, and maintaining departmental procedures.
• Provide exceptional customer service and maintain professional conduct.
• Provide technical support for computers, peripherals, mobile devices, campus printers, network connectivity, and audiovisual equipment.
• Install and configure hardware and software as required.
• Troubleshoot basic computer, equipment, and connectivity problems.
• Provide end-user technical support, guidance, and training.
• Support document imaging operations for Financial Aid.
• Support local configurations of Konica copiers and other campus printing resources.
• Perform scheduled preventative maintenance and document deviations.
• Utilize remote assistance technologies when appropriate.
• Prepare and update technical procedures and documentation as needed.
• Coordinate annual security reviews for SIS, HCM, AIS, Ad Astra, Blumin, Foundation Scholarship Database, XAP Online Application, Acalog, EAB Navigate, and WES.
• Conduct quarterly and annual eVA security reviews.
• Granting and revoking system access as authorized.
• Prepare and submit security and access reports to the System Office.
• Work with stakeholders to ensure proper access and security practices.
• Provide and participate in cross-training as directed.

Skills

Customer service

Communication

Attention to detail

Teamwork

Organization

Adaptability

Education

Associate degree or 1–2 years related technical experience

Tools

Windows

Mac OS

Job description

Mountain Gateway Community College (MGCC) is seeking a part-time Technical Support Specialist to deliver Tier 1 and 2 help desk services and support campus technology resources.

The role includes backup responsibilities to the Technology Security Review Officer, ensuring secure, reliable IT services across the college, and providing user-focused assistance to students, faculty, and staff.