Tier I IT Help Desk Technician (Part-Time)

Piedmont Virginia Community College; Virginia (MN); On-site; USD 25,000 - 33,000; Part time

Job summary

Piedmont Virginia Community College (PVCC) is seeking a part-time User Support Technician to provide first line helpdesk support for faculty, staff and students. You’ll maintain computers, peripherals, and AV equipment across campus, handling on-site and remote issues as needed.

This role emphasizes customer service, basic IT knowledge, and the ability to work independently or in a team. A focus on documentation and asset management helps ensure reliable technology support for teaching and

Qualifications

• Provide high quality customer service.
• Learn and implement new technology solutions.
• Use and configure computing devices (laptops, tablets, cell phones).
• Basic knowledge of Windows 10/11, MacOS, and/or iOS.
• Basic networking knowledge for endpoint support.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to lift 50 lbs and scale ladders.

Responsibilities

• Serve as the first point of contact for technical support via phone, email, chat, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite.
• Escalate complex issues to appropriate support teams with clear documentation.
• Maintain accurate records of support requests, resolutions, and asset tracking in the ticketing system.
• Install, configure, and maintain computers, software, and peripheral devices across administrative and instructional areas.
• Provide support for audio-visual equipment in classrooms and meeting spaces, including setup, maintenance, and troubleshooting.
• Support internal and external events across multiple campus locations, including occasional off-hours.
• Assist with onboarding and offboarding processes by preparing and recovering technology assets.
• Participate in lifecycle management of technology, including procurement, surplus, and disposition.
• Create and maintain user documentation, knowledge base articles, and training materials.
• Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback.
• Research and recommend new technology solutions and configurations for college use.

Skills

Customer service

Learn new tech

Computing devices

Networking basics

Communication skills

Lifting 50 lbs

Ladder climbing

Education

IT-related education

A+ certification

Job description

Piedmont Virginia Community College (PVCC) is seeking a part-time User Support Technician to provide first line helpdesk support for faculty, staff and students. You’ll maintain computers, peripherals, and AV equipment across campus, handling on-site and remote issues as needed.

This role emphasizes customer service, basic IT knowledge, and the ability to work independently or in a team. A focus on documentation and asset management helps ensure reliable technology support for teaching and