Part-Time IT Help Desk Specialist IV

Lone Star College; Texas; On-site; USD 19,000 - 27,000; Part time

Job summary

Lone Star College is seeking a Part-time Specialist IV, Contact Center to deliver technical support to campus users by diagnosing and resolving software, hardware, and network issues in a professional Service Desk environment. The role requires a high school diploma or GED with at least 1 year of related experience, strong communication, and the ability to document issues clearly.

This position offers an hourly wage and a collaborative work setting.

Qualifications

• High school diploma or GED and at least 1 year of related experience.
• Experience with Microsoft products and general office software.

Responsibilities

• Identify, diagnose, and resolve Level One problems for users of PC software and hardware in a Service Desk environment.
• Provide one-on-one end-user problem resolution via phone, email, chat or other approved method.
• Document problems in the Incident Management System.
• Suggest improvements to team processes.
• Interacting effectively with team members and customers.

Skills

Office practices

Microsoft products

Attention to detail

Analytical skills

Organizational skills

Communication skills

Teamwork

Repetitive tasks

Education

High school diploma or GED

Tools

PC hardware

Job description

Lone Star College is seeking a Part-time Specialist IV, Contact Center to deliver technical support to campus users by diagnosing and resolving software, hardware, and network issues in a professional Service Desk environment. The role requires a high school diploma or GED with at least 1 year of related experience, strong communication, and the ability to document issues clearly.

This position offers an hourly wage and a collaborative work setting.