Part-Time Student Services Call Center Specialist IV

Lone Star College; Shenandoah (TX); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Tuition waiver

Work-life balance

Tax-deferred retirement plan

Job summary

Lone Star College is seeking a Part-Time Specialist IV, Call Center to serve as the first contact for students and others needing Admissions, Advising, Registration, and Business Office guidance. You will guide customers through self-service options and resolve inquiries.

The role requires strong communication, problem-solving, and the ability to work non-traditional hours, including weekends or holidays as needed. Competitive hourly pay and benefits are offered.

Qualifications

• High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience

Responsibilities

• Answer inbound calls and troubleshoot student center to resolve inquiries about Admissions, Advising, Registration and Business Office functions
• Triage student accounts to provide callers with completing Admissions and Business Office requirements
• Educate students on how to navigate their student center
• Call back and make outbound calls to students needing additional assistance
• Create Service Now Tickets for changes required on student accounts
• Perform other reasonable, related duties as assigned

Skills

Non-traditional hours

Verbal & written comms

Listening & phone etiquette

Problem solving

Attention to detail

Call center tech

Software proficiency

Prioritization

Team vs individual balance

Education

High School Diploma or GED

Job description

Lone Star College is seeking a Part-Time Specialist IV, Call Center to serve as the first contact for students and others needing Admissions, Advising, Registration, and Business Office guidance. You will guide customers through self-service options and resolve inquiries.

The role requires strong communication, problem-solving, and the ability to work non-traditional hours, including weekends or holidays as needed. Competitive hourly pay and benefits are offered.