Part-Time Call Center Specialist — Student Support

Lone Star College; Houston (TX); On-site; USD 17,729 - 25,251; Part time

Benefits offered by this job

Tuition waiver

Tax-deferred retirement plan

Supportive work environment

Job summary

Lone Star College is seeking a Part-Time Specialist III for its Call Center to provide essential student support and serve as the initial contact for level 1 calls. The role involves assisting students with inquiries related to Financial Aid, Admissions, and other services while collaborating with colleagues to enhance operational performance.

The successful candidate will have a high school diploma or GED and considerable customer service experience. The position requires commitment to service excellence and offers up to 19.5 hours of flexible work per week.

Qualifications

• 3 years of related work experience or equivalent education and experience.
• Ability to work with diverse student backgrounds.

Responsibilities

• Provide general campus information via phone.
• Assist with enrollment, registration, admissions, and records.
• Resolve Level 1 support issues and escalations.

Skills

Customer service commitment

Flexible schedule

Strong internet research skills

Education

High school diploma or GED

Tools

People Soft Campus Solutions (iStar)

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Lone Star College is seeking a Part-Time Specialist III for its Call Center to provide essential student support and serve as the initial contact for level 1 calls. The role involves assisting students with inquiries related to Financial Aid, Admissions, and other services while collaborating with colleagues to enhance operational performance.

The successful candidate will have a high school diploma or GED and considerable customer service experience. The position requires commitment to service excellence and offers up to 19.5 hours of flexible work per week.