Part-Time Specialist IV, Contact Center

Time-Now Engenharia S/A; Shenandoah (TX); On-site; USD 18,559 - 26,433; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a PT Specialist IV, Contact Center to provide technical support for all College computer users. Responsibilities include diagnosing and resolving issues, documenting tickets, and communicating solutions clearly and professionally.

Qualifications include a high school diploma or GED, at least 1 year of related experience, and knowledge of Microsoft products. The position offers an hourly pay rate of $16.33 and is based in Houston, Texas.

Qualifications

• High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience.

Responsibilities

• Identify, diagnose, and resolve Level One problems for users.
• Provide one-on-one end-user problem resolution over multiple communication methods.
• Document problems into an online Incident Management System.
• Suggest ways to improve team's work methods.

Skills

Knowledge of general office practices and procedures

Knowledge of Microsoft products

Attention to detail

Analytical skills

Organizational skills

Communication skills

Ability to work in a team

Ability to perform repetitive tasks

Education

High school diploma or GED

1 year of related experience

Job description

Job Description

The responsibility of the PT Specialist IV, Contact Center is to provide technical software, hardware, and network problem resolution to all College computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a Service Desk environment. The PT Specialist IV clearly communicates technical solutions in a user-friendly, professional manner.

Essential Job Functions

• Identify, diagnose, and resolve Level One problems for users of the mainframe, personal computer software and hardware, College network, the Internet, and new computer technology in a Service Desk environment. Communicate solutions to end-users.
• Provide one-on-one end-user problem resolution over the phone, email, chat or other communication method for College approved desktop software.
• Properly document problem ticket into online Incident Management System.
• Suggest ways to improve team's work methods and procedures.
• Effectively interact with team members and customers, employing an appropriate communication style.
• Responsible for other reasonable, related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of general office practices and procedures.
• Knowledge of Microsoft products.
• Demonstrated attention to detail.
• Analytical, organizational, and communication skills.
• Ability to work cooperatively and independently in a team-oriented environment.
• Ability to perform repetitive tasks for long periods of time.

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, such as papers, books, or small parts, or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

• Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment.
• Interface with internal and external contacts as needed to carry out the functions of the position.
• Work is performed in a climate-controlled office with minimal exposure to safety hazards.

Required Qualifications

High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience.

Salary

Hourly Pay Rate is $16.33.

Location

20515 SH 249 (SH 249 and Louetta Road), Houston, Texas 77070-2607.

EEO Statement

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.