Part-Time IT Field Specialist - Hardware Break-Fix

Gr8ttek; Moline (IL); On-site; USD 45,000 - 65,000; Part time

Benefits offered by this job

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Illinois. The role involves hardware-focused break-fix services on client products, with responsibilities including troubleshooting, service call handling, and asset control.

Training such as Dell/Lenovo certification is provided at no cost. Reporting to the Territory Supervisor, you will operate on-site at client locations, perform administrative tasks, and potentially guide colleagues as needed.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication

Service calls

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Illinois. The role involves hardware-focused break-fix services on client products, with responsibilities including troubleshooting, service call handling, and asset control.

Training such as Dell/Lenovo certification is provided at no cost. Reporting to the Territory Supervisor, you will operate on-site at client locations, perform administrative tasks, and potentially guide colleagues as needed.