On-Site IT Field Technician - Break-Fix & Training

Gr8ttek, LLC; Hillside (IL); In loco; USD 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

$40 per call

$5 per call per diem

Dell/Lenovo certification training

Descrizione del lavoro

Gr8ttek, LLC is seeking a Field Specialist to join the Infrastructure Delivery team in Illinois. You will perform hardware-focused, break-fix services on client products and troubleshoot per guidelines. You’ll handle service calls, communicate clearly with customers, and support asset management and administrative duties.

The role requires 1–2 years of relevant experience, a valid driver’s license, and ownership of a basic repair toolkit. Dell/Lenovo training may be provided.

Competenze

• Technical certification or equivalent required.
• Ability to perform basic to moderately complex troubleshooting.
• Valid driver’s license and reliable transportation.
• Must own a basic repair tool kit.

Mansioni

• Provide break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service during calls.
• Receive and dispatch service calls and manage scheduling.
• Complete administrative tasks for each call.
• Control and return of assets and inventory.

Conoscenze

Customer service

Clear communication

Troubleshooting

Administrative tasks

Asset control

Team guidance

Flexibility

Formazione

Technical certification or equivalent

Strumenti

Repair toolkit

Descrizione del lavoro

Gr8ttek, LLC is seeking a Field Specialist to join the Infrastructure Delivery team in Illinois. You will perform hardware-focused, break-fix services on client products and troubleshoot per guidelines. You’ll handle service calls, communicate clearly with customers, and support asset management and administrative duties.

The role requires 1–2 years of relevant experience, a valid driver’s license, and ownership of a basic repair toolkit. Dell/Lenovo training may be provided.