Night Auditor: Overnight Front Desk Specialist

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Weekly

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Company Paid Life Insurance

Hotel Discounts

Wellness Programs

Employee Development

Employee Referral Program

Job summary

Residence Inn Buffalo Downtown is seeking a Night Auditor to join their team. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests, handling check-in/out, reservations, and balancing accounts.

The ideal candidate will have hotel guest service experience, familiarity with a Property Management System, and the ability to work overnights 11 PM–7 AM, including weekends.

Qualifications

• Customer service experience, in a hotel setting preferred.
• BRAND experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.
• Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed.

Responsibilities

• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Respond to all guest requests in a timely manner.
• Takes reservations from incoming callers inputs all pertinent information into the hotel management system.
• Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
• Prepares guest folios for express check out.

Skills

Customer service

Cash handling

Guest services

Brand experience

Education

High school diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Residence Inn Buffalo Downtown is seeking a Night Auditor to join their team. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests, handling check-in/out, reservations, and balancing accounts.

The ideal candidate will have hotel guest service experience, familiarity with a Property Management System, and the ability to work overnights 11 PM–7 AM, including weekends.