Part-Time Hardware Field Technician – Break-Fix & On-Site Support

Gr8ttek; Great Falls (MT); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Pay per call $40

Dell/Lenovo certification training at

Job summary

Gr8ttek is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Great Falls, MT. The role handles hardware break-fix services on client products and requires troubleshooting and decision-making per guidelines.

Dell/Lenovo certification training is provided at no cost to you. Responsibilities include handling service calls, documenting tasks, asset control, and possible guidance to colleagues.

Qualifications

• Technical school certification or equivalent is required.
• Strong communication and customer service skills are essential.
• Ability to perform basic to moderately complex troubleshooting.

Responsibilities

• Provide hardware break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication

Education

Technical school certification or equivalent

Job description

Gr8ttek is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Great Falls, MT. The role handles hardware break-fix services on client products and requires troubleshooting and decision-making per guidelines.

Dell/Lenovo certification training is provided at no cost to you. Responsibilities include handling service calls, documenting tasks, asset control, and possible guidance to colleagues.