Field IT Support Technician – On-Site Hardware Repair

Gr8ttek, LLC; Town of Franklin (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Per call pay

Per diem

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role entails hardware-focused break-fix and on-site support, reporting to the Territory Supervisor and handling service calls with adherence to company guidelines.

The position requires basic-to-moderate troubleshooting, strong customer service, and the ability to drive to client locations while lifting up to 50 lbs. Dell/Lenovo training is provided to support certification goals.

Qualifications

• Technical school certification or equivalent and 1–2 years of relevant experience.
• Valid driver’s license.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivering all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication

Technical support

Education

Technical school certification

Tools

Basic repair tools

Job description

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role entails hardware-focused break-fix and on-site support, reporting to the Territory Supervisor and handling service calls with adherence to company guidelines.

The position requires basic-to-moderate troubleshooting, strong customer service, and the ability to drive to client locations while lifting up to 50 lbs. Dell/Lenovo training is provided to support certification goals.