Part-Time Guest Services Specialist — Casino & Hotel

Wild Rose Casino and Resort; Jefferson (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Wild Rose Casino & Hotel is seeking a Guest Services Representative. The role involves delivering superior guest service, assisting players at the cage, handling phones, recording transactions, and signing up new club members. You will promote amenities and help resolve guest concerns in a fast-paced casino environment.

The position is part-time, with benefits varying by location and status. The employer emphasizes a fun, guest-focused culture and equal opportunity employment.

Qualifications

• Experience in guest services or front desk roles.
• Ability to type accurately and handle multiple tasks.
• Excellent phone etiquette and communication skills.

Responsibilities

• Assist players at the cage and service desk.
• Type, answer phones, and record transactions accurately.
• Sign up new players and club members; redeem points.
• Promote property amenities and participate in events.
• Resolve guest complaints and handle other duties as assigned.

Skills

Guest services

Multitasking

Typing

Phone etiquette

Cash handling

Membership sign-up

Job description

Wild Rose Casino & Hotel is seeking a Guest Services Representative. The role involves delivering superior guest service, assisting players at the cage, handling phones, recording transactions, and signing up new club members. You will promote amenities and help resolve guest concerns in a fast-paced casino environment.

The position is part-time, with benefits varying by location and status. The employer emphasizes a fun, guest-focused culture and equal opportunity employment.