Guest Experience Ambassador — Casino & Club Rewards

Wild Rose Entertainment, LLC; Clinton (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Club Wild signup program

Rewards promotion incentive

Job summary

Wild Rose Entertainment, LLC is seeking a Guest Service Representative to provide superior guest service to casino and hotel guests. The role involves assisting players at the cage, handling phones, signing up players and club members, redeeming points, promoting amenities, and resolving guest complaints.

This is a full-time position with opportunities to engage in special events. Join a dynamic team committed to a fun, welcoming guest experience while supporting daily casino operations and

Qualifications

• Experience in customer service roles preferred.
• Ability to type and record transactions accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Assist players at the cage.
• Answer phones and record transactions accurately.
• Sign up new players and club members; redeem points.
• Promote property amenities and participate in events.
• Resolve guest complaints and handle special functions.

Skills

Guest service

Phone handling

Record transactions

Customer interaction

Job description

Wild Rose Entertainment, LLC is seeking a Guest Service Representative to provide superior guest service to casino and hotel guests. The role involves assisting players at the cage, handling phones, signing up players and club members, redeeming points, promoting amenities, and resolving guest complaints.

This is a full-time position with opportunities to engage in special events. Join a dynamic team committed to a fun, welcoming guest experience while supporting daily casino operations and