Guest Services Pro: Cage & Rewards, Full-Time (Tips)

Wild Rose Casino and Resort; Emmetsburg (IA); On-site; USD 14,774 - 21,042; Full time

Job summary

Wild Rose Casino & Hotel is seeking a Guest Services Representative to provide superior guest service to all guests. The role includes assisting players at the cage, handling phones, and recording transactions, with duties including sign-up of players/members and point redemption.

The schedule is full-time; compensation is $13.00 per hour plus tips. The employer emphasizes brand ambassador duties and equal employment opportunity.

Qualifications

• Must be able to type, answer phones & record transactions accurately.
• Sign up new players and club members, redeem member points.
• Promote property amenities, participate in special functions & resolve guest complaints.
• Schedule is full-time.

Responsibilities

• Assist guests at the cage.
• Answer phones and record transactions accurately.
• Sign up new players and club members; redeem points.
• Promote amenities and participate in special functions; resolve guest complaints.
• Other duties as assigned.

Skills

Guest service

Phone handling

Cash handling

Membership sign-up

Problem solving

Job description

Wild Rose Casino & Hotel is seeking a Guest Services Representative to provide superior guest service to all guests. The role includes assisting players at the cage, handling phones, and recording transactions, with duties including sign-up of players/members and point redemption.

The schedule is full-time; compensation is $13.00 per hour plus tips. The employer emphasizes brand ambassador duties and equal employment opportunity.