Guest Service Representative

Wild Rose Casino and Resort; Jefferson (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Wild Rose Casino & Hotel is seeking a Guest Services Representative. The role involves delivering superior guest service, assisting players at the cage, handling phones, recording transactions, and signing up new club members. You will promote amenities and help resolve guest concerns in a fast-paced casino environment.

The position is part-time, with benefits varying by location and status. The employer emphasizes a fun, guest-focused culture and equal opportunity employment.

Qualifications

• Experience in guest services or front desk roles.
• Ability to type accurately and handle multiple tasks.
• Excellent phone etiquette and communication skills.

Responsibilities

• Assist players at the cage and service desk.
• Type, answer phones, and record transactions accurately.
• Sign up new players and club members; redeem points.
• Promote property amenities and participate in events.
• Resolve guest complaints and handle other duties as assigned.

Skills

Guest services

Multitasking

Typing

Phone etiquette

Cash handling

Membership sign-up

Job description

Position Title:Guest Services Representative

Position Summary: TheGuest Services Representativeis responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn’t be this much fun!

Essential Functions: The essential functions and responsibilities of this position are:

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Schedule: The schedule for this position is classified as part-time.

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.