Guest Experience Specialist — Casino & Hotel (Full-Time)

Wild Rose Entertainment; Clinton (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Wild Rose Casino & Hotel in Clinton, IA is seeking a Guest Service Representative to provide exceptional guest service at the casino and hotel. The role involves assisting players at the cage, handling calls, recording transactions, signing up players and club members, and redeeming points.

You will promote property amenities, participate in special functions, and resolve guest complaints while adhering to company policies.

Qualifications

• High school diploma or equivalent.
• Excellent communication and guest service skills.
• Ability to handle transactions accurately.
• Willingness to work a full-time schedule.

Responsibilities

• Assist players at the cage.
• Type, answer phones, and record transactions accurately.
• Sign up new players and club members; redeem member points.
• Promote property amenities; participate in special functions; resolve guest complaints.
• Other duties as assigned.

Skills

Customer service

Typing

Phone handling

Cash handling

Tools

POS / cash register

Job description

Wild Rose Casino & Hotel in Clinton, IA is seeking a Guest Service Representative to provide exceptional guest service at the casino and hotel. The role involves assisting players at the cage, handling calls, recording transactions, signing up players and club members, and redeeming points.

You will promote property amenities, participate in special functions, and resolve guest complaints while adhering to company policies.