Guest Service Representative

Wild Rose Entertainment, LLC; Clinton (MD); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Club Wild signup program

Rewards promotion incentive

Descripción de la vacante

Wild Rose Entertainment, LLC is seeking a Guest Service Representative to provide superior guest service to casino and hotel guests. The role involves assisting players at the cage, handling phones, signing up players and club members, redeeming points, promoting amenities, and resolving guest complaints.

This is a full-time position with opportunities to engage in special events. Join a dynamic team committed to a fun, welcoming guest experience while supporting daily casino operations and

Formación

• Experience in customer service roles preferred.
• Ability to type and record transactions accurately.
• Strong communication and interpersonal skills.

Responsabilidades

• Assist players at the cage.
• Answer phones and record transactions accurately.
• Sign up new players and club members; redeem points.
• Promote property amenities and participate in events.
• Resolve guest complaints and handle special functions.

Conocimientos

Guest service

Phone handling

Record transactions

Customer interaction

Descripción del empleo

Position Title:Guest Service Representative

Position Summary: TheGuest Service Representativeis responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn’t be this much fun!

Essential Functions: The essential functions and responsibilities of this position are:

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

• Join Club Wild, Text Rewards and Email Rewards today and receive $30. Plus, We'll reimburse your losses up to $100 on your next visit!

Schedule: The schedule for this position is classified as full-time

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.