Guest Service Representative

Wild Rose Casino and Resort; Ewing Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Wild Rose Casino & Hotel in New Jersey is seeking a friendly Guest Services Representative to provide superior guest service to patrons. You will assist players at the cage, handle phones, sign up members, redeem points, and promote resort amenities while resolving guest concerns.

This is a full-time, on-site role with opportunities to contribute to a welcoming casino environment. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment, and all

Responsibilities

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Job description

Position Title: Guest Services Representative

Position Summary: The Guest Services Representative is responsible for providing superior guest service to all Wild Rose Casino & Hotel guests.

Essential Functions: The essential functions and responsibilities of this position are:

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Schedule: The schedule for this position is classified as full-time.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.