Guest Service Representative

Wild Rose Casino and Resort; Emmetsburg (IA); On-site; USD 14,774 - 21,042; Full time

Job summary

Wild Rose Casino & Hotel is seeking a Guest Services Representative to provide superior guest service to all guests. The role includes assisting players at the cage, handling phones, and recording transactions, with duties including sign-up of players/members and point redemption.

The schedule is full-time; compensation is $13.00 per hour plus tips. The employer emphasizes brand ambassador duties and equal employment opportunity.

Qualifications

• Must be able to type, answer phones & record transactions accurately.
• Sign up new players and club members, redeem member points.
• Promote property amenities, participate in special functions & resolve guest complaints.
• Schedule is full-time.

Responsibilities

• Assist guests at the cage.
• Answer phones and record transactions accurately.
• Sign up new players and club members; redeem points.
• Promote amenities and participate in special functions; resolve guest complaints.
• Other duties as assigned.

Skills

Guest service

Phone handling

Cash handling

Membership sign-up

Problem solving

Job description

Position Title: Guest Services Representative

Position Summary: The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

Responsibilities

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Schedule: The schedule for this position is classified as full-time.

Salary: $13.00 per hour plus tips.

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.