Guest Service Representative

Wild Rose Entertainment; Clinton (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Wild Rose Casino & Hotel in Clinton, IA is seeking a Guest Service Representative to provide exceptional guest service at the casino and hotel. The role involves assisting players at the cage, handling calls, recording transactions, signing up players and club members, and redeeming points.

You will promote property amenities, participate in special functions, and resolve guest complaints while adhering to company policies.

Qualifications

• High school diploma or equivalent.
• Excellent communication and guest service skills.
• Ability to handle transactions accurately.
• Willingness to work a full-time schedule.

Responsibilities

• Assist players at the cage.
• Type, answer phones, and record transactions accurately.
• Sign up new players and club members; redeem member points.
• Promote property amenities; participate in special functions; resolve guest complaints.
• Other duties as assigned.

Skills

Customer service

Typing

Phone handling

Cash handling

Tools

POS / cash register

Job description

Location: Clinton

Department: Guest Services

Position Title: Guest Service Representative

Position Summary: The Guest Service Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun!

Essential Functions: The essential functions and responsibilities of this position are:

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Schedule: The schedule for this position is classified as full-time

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.