Part-Time Guest Experience Lead | Front Desk & Service

UNAVAILABLE; Town of Hartford (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay & Premium Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) match

Job summary

Festival Foods in Hartford, WI is hiring a Part-Time Guest Service Representative. The role focuses on delivering exceptional guest service, guiding a team on the front desk, and maintaining smooth operations in a busy grocery environment.

You will greet guests, answer questions, manage checkouts, and help with scheduling, attendance, and compliance with labor laws. This position emphasizes teamwork, reliability, and a welcoming hospitality approach.

Qualifications

• Strong leadership with ability to inspire a team in a fast-paced setting.
• Excellent communication and interpersonal skills for guest interactions.
• Proven problem-solving ability to resolve guest concerns effectively.
• Ability to juggle priorities and adjust schedules to meet needs.

Responsibilities

• Provide helpful service with a friendly greeting and guest assistance.
• Lead by example, upholding guest service standards and guiding associates.
• Utilize leadership tools and monitor daily operations in the service area.
• Oversee operations, ensure procedures are followed and area stays clean.
• Support guests by managing checkout lines and offering overrides when needed.
• Monitor staffing and adjust schedules to meet business demand.
• Ensure compliance with labor laws, including minor employee scheduling.
• Communicate needs to Shift Managers and manage lane flow during busy times.
• Track attendance and maintain adequate cart availability.
• Honor commitments and provide timely replacements for absences.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

Festival Foods in Hartford, WI is hiring a Part-Time Guest Service Representative. The role focuses on delivering exceptional guest service, guiding a team on the front desk, and maintaining smooth operations in a busy grocery environment.

You will greet guests, answer questions, manage checkouts, and help with scheduling, attendance, and compliance with labor laws. This position emphasizes teamwork, reliability, and a welcoming hospitality approach.