Guest Service Lead — Part-Time, Flexible Scheduling

Festival Foods; Hudson (WI); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Scheduling

Vision & Dental Insurance

401(k) Plan

Parental Leave

Job summary

Festival Foods in Hudson, WI is seeking a Part-Time Guest Service Representative (GSR) to greet guests, answer questions and support front desk operations. You will work under the Guest Services Manager and help maintain smooth checkout flow.

This role emphasizes leadership, problem solving and teamwork, with opportunities to mentor teammates, manage staffing, and uphold labor guidelines in a busy, friendly grocery setting.

Qualifications

• Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
• Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
• Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.

Responsibilities

• Provide Helpful Service: Greeting guests, answering questions, and addressing guest concerns with professionalism and care.
• Lead by Example: Reinforce company culture and guide Guest Service associates in daily operations.
• Utilize Leadership Tools: Use coach cards, binders, OPPS manual, and job aids to support staff.
• Oversee Operations: Monitor guest service activity and maintain department cleanliness and functionality.
• Support: Direct guests, manage checkout lines, and provide timely overrides or assistance.

Skills

Strong Leadership

Problem-Solving Skills

Organizational Talent

Teamwork & Training

Job description

Festival Foods in Hudson, WI is seeking a Part-Time Guest Service Representative (GSR) to greet guests, answer questions and support front desk operations. You will work under the Guest Services Manager and help maintain smooth checkout flow.

This role emphasizes leadership, problem solving and teamwork, with opportunities to mentor teammates, manage staffing, and uphold labor guidelines in a busy, friendly grocery setting.