Part-Time Guest Service Lead | Front Desk & Team Coach

Festival Foods; La Crosse (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount 15%

Weekly Pay

Advanced Scheduling (2 weeks)

Vision & Dental Insurance

Parental Leave

401(k)

Job summary

Festival Foods in La Crosse, WI is hiring a Part-Time Guest Service Representative (GSR) to deliver exceptional guest service at the front desk and support the guest services team. You will lead by example, assist with questions, and help manage lane flow and scheduling in a fast-paced store environment.

The role emphasizes strong leadership, problem-solving, and teamwork, with opportunities to showcase organizational skills while supporting a welcoming guest experience.

Qualifications

• Strong leadership and interpersonal skills to manage a fast-paced guest service team.
• Ability to resolve guest concerns with professionalism and care.
• Excellent organization to juggle multiple priorities and shifts.

Responsibilities

• Provide helpful guest service at the front desk and answer guest questions.
• Lead by example, guiding service desk staff, cashiers, baggers, and runners.
• Oversee operations, maintain department cleanliness, and manage lane flow.
• Monitor attendance and staffing, ensure scheduling efficiency.
• Support team with overrides, problem solving, and guest issue resolution.

Skills

Leadership

Customer service

Communication

Teamwork

Problem-solving

Organizational skills

Job description

Festival Foods in La Crosse, WI is hiring a Part-Time Guest Service Representative (GSR) to deliver exceptional guest service at the front desk and support the guest services team. You will lead by example, assist with questions, and help manage lane flow and scheduling in a fast-paced store environment.

The role emphasizes strong leadership, problem-solving, and teamwork, with opportunities to showcase organizational skills while supporting a welcoming guest experience.