Guest Service Lead (Part-Time) – Front Desk Champion

Festival Foods; Mount Pleasant (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Parental Leave & Wellness Benefits

401(k) with company match

Job summary

Festival Foods in Mount Pleasant, WI is seeking a Part-Time Guest Service Representative (GSR) to welcome guests, answer questions, and help maintain a smooth front-end operation.

You’ll lead by example on the service desk, assist cashiers and baggers, and ensure compliance with schedules, labor rules, and safety standards. This role emphasizes teamwork, hospitality, and flexible hours including mornings, evenings, weekends during a busy grocery environment.

Qualifications

• Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
• Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
• Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.

Responsibilities

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care.
• Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
• Utilize Leadership Tools: Include but not limited to ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual
• Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
• Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
• Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
• Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
• Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
• Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

Job description

Festival Foods in Mount Pleasant, WI is seeking a Part-Time Guest Service Representative (GSR) to welcome guests, answer questions, and help maintain a smooth front-end operation.

You’ll lead by example on the service desk, assist cashiers and baggers, and ensure compliance with schedules, labor rules, and safety standards. This role emphasizes teamwork, hospitality, and flexible hours including mornings, evenings, weekends during a busy grocery environment.