Part-Time Guest Experience Lead

Festival Foods; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay & Premium Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Support: EAP & LEAPCare

Job summary

Festival Foods in Madison is seeking a part-time Guest Service Representative (GSR) to deliver exceptional guest service at the front desk. You will lead a team of associates, greet guests, answer questions, and help manage checkout operations to ensure a smooth and welcoming shopping experience.

The role emphasizes strong communication, scheduling, and the ability to adapt to a busy, hospitality-focused environment. A commitment to guest satisfaction and adherence to store policies is essential.

Qualifications

• Strong leadership and interpersonal skills to manage a team in a fast-paced environment.
• Proven problem-solving abilities to resolve guest concerns professionally.
• Excellent organizational skills to juggle multiple priorities and schedules.
• Commitment to mentoring others and fostering a collaborative team environment.

Responsibilities

• Lead and reinforce guest service standards across the team.
• Greet guests, answer questions and address concerns with professionalism and care.
• Monitor lane flow and staff scheduling to ensure smooth operations.
• Open additional checkout lanes during peak periods and manage staffing levels.
• Ensure compliance with labor laws and maintain cleanliness of the department.

Skills

Leadership

Problem-solving

Organizational talent

Teamwork & training

Job description

Festival Foods in Madison is seeking a part-time Guest Service Representative (GSR) to deliver exceptional guest service at the front desk. You will lead a team of associates, greet guests, answer questions, and help manage checkout operations to ensure a smooth and welcoming shopping experience.

The role emphasizes strong communication, scheduling, and the ability to adapt to a busy, hospitality-focused environment. A commitment to guest satisfaction and adherence to store policies is essential.