Guest Experience Lead – Concert Venues (Nights & Weekends)

Live Nation Entertainment; Boston (MA); On-site; USD 22,041 - 27,552; Part time

Job summary

Live Nation Entertainment's Guest Services team at Boston's Citizens House of Blues seeks friendly, customer-focused individuals to join the front-of-house staff for concerts and events.

The role involves greeting guests, guiding them through policies, and supporting VIP programs, with a part-time schedule and starting pay around $20 per hour, plus a strong emphasis on safety and exceptional guest experience.

Qualifications

• High school diploma or equivalent.
• Ability to work nights and weekends.
• At least 2 years of customer service experience.
• Flexible schedule.
• Constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
• Excellent verbal, written, and communication skills.
• Acceptance of all venue events including various cultures, music and art forms.

Responsibilities

• Greet guests as they enter and exit the venue
• Communicate venue policies and procedures to guests as they enter the venue
• Be proactive to ensure the guests have an exceptional experience
• Answer questions about upgrades, merch, and ADA accommodations
• Direct restroom and coat check lines to shorten wait times
• Be the primary point of contact in resolving guest concerns
• Accept guest inquiries and pass to on-duty manager
• Report maintenance and cleaning issues to management
• Assist in other departments to support staffing during peak times
• Support VIP programs as directed by a manager on duty
• Set up and break down stanchions, tables, signage inside and outside
• Adhere to safety and security protocols

Skills

Customer service

Night shifts

Weekend availability

Teamwork

Communication skills

Physical stamina

Education

High school diploma or equivalent

Job description

Live Nation Entertainment's Guest Services team at Boston's Citizens House of Blues seeks friendly, customer-focused individuals to join the front-of-house staff for concerts and events.

The role involves greeting guests, guiding them through policies, and supporting VIP programs, with a part-time schedule and starting pay around $20 per hour, plus a strong emphasis on safety and exceptional guest experience.