Part-Time Guest Services Associate - Live Music Venue

Live Nation, Inc; Boston (MA); On-site; USD 22,041 - 27,552; Part time

Job summary

Live Nation Fenway is seeking a part-time Guest Services associate for MGM Music Hall Fenway in Boston. You will provide information and assistance to guests to ensure a memorable visit and coordinate with departments as needed.

The role requires at least 2 years in customer service, strong communication, teamwork and the ability to handle physical tasks, including lifting up to 50 lbs. A high school diploma or equivalent is required; COVID-19 vaccination may be required where allowed by law.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal, written and interpersonal communication skills.
• Strong strategic thinking and creative problem-solving skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Other tasks as assigned by the Operations Manager.

Job description

Live Nation Fenway is seeking a part-time Guest Services associate for MGM Music Hall Fenway in Boston. You will provide information and assistance to guests to ensure a memorable visit and coordinate with departments as needed.

The role requires at least 2 years in customer service, strong communication, teamwork and the ability to handle physical tasks, including lifting up to 50 lbs. A high school diploma or equivalent is required; COVID-19 vaccination may be required where allowed by law.