Part-Time Front-of-House & Box Office Associate

Playwright Co; New York (NY); Hybride; USD 30 000 - 34 000; Temps partiel

Résumé du poste

The New Group is seeking an Audience Services Associate (Part-Time) to join the Box Office and Audience Services team. This role runs from early October through mid-December 2026, with initial training shifts in late September. On-site work at the Theater at St.

Clement’s includes ticketing, data management, and assisting with access materials for performances. Responsibilities cover both non-performance duties and on-site event support, including managing ticket sales, processing exchanges,

Qualifications

• Maintain current Certificate of Fitness (F-03) Indoor Place of Assembly Safety Personnel and (S-95) Supervision of Fire Alarm Services certification with the FDNY.
• Outstanding customer service skills and friendly demeanor on the phone & in person.
• Demonstrates strong problem-solving skills and steady judgment in time-sensitive situations.
• Superb attention to detail and the ability to organize and complete tasks between interruptions.
• Ability to communicate verbally and in writing with a clear, professional and patient manner.
• Previous experience in ticket sales (Spektrix a plus).
• Previous experience with front of house.
• Ability to frequently move throughout the premises and lift up to 30 lbs.

Responsabilités

• Provide engaged customer service by phone, email, and in person.
• Process single ticket sales, memberships, donations, and exchanges in Spektrix with accuracy.
• Assist with sales for events and benefits sold through Spektrix.
• Maintain up-to-date customer data in Spektrix.
• Print, prepare, and distribute tickets; provide access materials and VIP notes.
• Process sales at the box office (tickets & merchandise).
• Handle third-party sales and lists received by email.
• Prepare and distribute box office performance settlement report.
• Set up signage and manage audience entry and egress; greet and seat latecomers.

Connaissances

Customer service

Spektrix

Front of house

Safety procedures

Problem solving

Communication

Lifting 30 lbs

Outils

Spektrix

Description du poste

The New Group is seeking an Audience Services Associate (Part-Time) to join the Box Office and Audience Services team. This role runs from early October through mid-December 2026, with initial training shifts in late September. On-site work at the Theater at St.

Clement’s includes ticketing, data management, and assisting with access materials for performances. Responsibilities cover both non-performance duties and on-site event support, including managing ticket sales, processing exchanges,