Audience Services Associate $22.00 – $22.00 per hour The New Group New York, NY Backstage & Technical 1 weeks ago

Playwright Co; New York (NY); Hybrid; USD 30.000 - 34.000; Teilzeit

Zusammenfassung

The New Group is seeking an Audience Services Associate (Part-Time) to join the Box Office and Audience Services team. This role runs from early October through mid-December 2026, with initial training shifts in late September. On-site work at the Theater at St.

Clement’s includes ticketing, data management, and assisting with access materials for performances. Responsibilities cover both non-performance duties and on-site event support, including managing ticket sales, processing exchanges,

Qualifikationen

• Maintain current Certificate of Fitness (F-03) Indoor Place of Assembly Safety Personnel and (S-95) Supervision of Fire Alarm Services certification with the FDNY.
• Outstanding customer service skills and friendly demeanor on the phone & in person.
• Demonstrates strong problem-solving skills and steady judgment in time-sensitive situations.
• Superb attention to detail and the ability to organize and complete tasks between interruptions.
• Ability to communicate verbally and in writing with a clear, professional and patient manner.
• Previous experience in ticket sales (Spektrix a plus).
• Previous experience with front of house.
• Ability to frequently move throughout the premises and lift up to 30 lbs.

Aufgaben

• Provide engaged customer service by phone, email, and in person.
• Process single ticket sales, memberships, donations, and exchanges in Spektrix with accuracy.
• Assist with sales for events and benefits sold through Spektrix.
• Maintain up-to-date customer data in Spektrix.
• Print, prepare, and distribute tickets; provide access materials and VIP notes.
• Process sales at the box office (tickets & merchandise).
• Handle third-party sales and lists received by email.
• Prepare and distribute box office performance settlement report.
• Set up signage and manage audience entry and egress; greet and seat latecomers.

Kenntnisse

Customer service

Spektrix

Front of house

Safety procedures

Problem solving

Communication

Lifting 30 lbs

Tools

Spektrix

Jobbeschreibung

The New Group

Audience Services Associate (Part-Time)

Reporting to the Box Office & Audience Services Supervisor, the Audience Services Associate plays a key role in executing box office and front of house functions and contributes light support to the Marketing and Development Departments. This is a temporary, part-time position with shifts to take place between early-October and mid-December 2026. Up to three (3) training shifts will be required between September 28th and October 11th with the performance shifts beginning October 13th.

About The New Group

Founded in 1995, The New Group is an award-winning, artist-driven company with a commitment to developing and producing powerful, contemporary theater. In addition to producingOff-Broadway productions, the organization champions original works through its New Group/New Works play and musical development program. The New Group also operates an acting conservatory and a tuition-free college access program.

Primary Responsibilities of the Audience Services Associate include:

• Non-performance duties will include:
  • Provide engaged customer service by phone, email, and in-person, demonstrating knowledge of The New Group’s current productions and programs.
  • Process single ticket sales, membership orders, donations, and exchanges in Spektrix with accuracy and attention to detail.
  • Assist with sales for special events and benefits sold through Spektrix.
  • Maintain up-to-date and accurate customer data in Spektrix.
• Performance duties will include:
  • Print, prepare, and distribute tickets; distribute access materials such as assistive listening devices; and deliver VIP notes.
  • Process sales at the theater box office (tickets & merchandise).
  • Process third party sales and lists received by email.
  • Prepare and distribute box office performance settlement report.
  • Set up signage; facilitate audience entry and egress; scan tickets; distribute programs; greet and seat latecomers; and monitor the house.
  • Provide on-site coverage for special events including talkbacks and open-captioned performances.
  • Assume supervisory oversight of front of house functions for select performances in absence of Box Office & Audience Services Supervisor.
  • Working in tandem with venue security to ensure safety of lobby and clear entry and egress paths for all staff and ticketholders.
• Understand and adhere to The New Group’s policies and procedures.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Maintain current Certificate of Fitness (F-03) Indoor Place of Assembly Safety Personnel and (S-95) Supervision of Fire Alarm Services certification with the FDNY, enforce safety procedures, and keep required safety logs.
• Outstanding customer service skills and friendly demeanor on the phone & in person.
• Demonstrates strong problem-solving skills and steady judgment in time-sensitive situations.
• Superb attention to detail and the ability to organize and complete tasks between interruptions.
• Ability to communicate verbally and in writing with a clear, professional and patient manner.
• Previous experience in ticket sales (specific experience with Spektrix a plus, but not required).
• Previous experience with front of house.
• Ability to frequently move throughout the premises, including navigating multiple levels, to provide an attentive presence. Must be able to safely and periodically lift and transport items weighing up to 30 lbs for set-up and preparation duties.
• The desire to be part of building an inclusive, equitable, and accessible environment.

If you don’t meet all of the criteria listed above and you know you have what it takes to do this job, we encourage you to apply and tell us about yourself in your cover letter.

The rate of pay for the Audience Services Associate is $22.00/hour. This is a temporary, part-time, hourly position with night & weekend availability required. Audience Services Associates generally work between two and three performances per week, depending on availability, during production.

• The New Group Box Office is open 1 PM to 5 PM Tuesday - Thursday.
• Performances are generally scheduled in the evenings Tuesday - Sunday with additional matinee performances on Saturdays, with some exceptions.
• All Audience Services shifts take place on-site at the Theater at St. Clement’s.

The New Group encourages applications from all qualified candidates. The New Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [email protected]