Box Office Associate

The Studio Theatre; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Part time

Job summary

The Studio Theatre in Washington, DC is seeking a part-time Box Office Associate to process ticketing requests and deliver high levels of customer service to patrons during shows. This on-site role requires evening and weekend availability and a willingness to staff the Will-Call desk.

Responsibilities include processing sales and exchanges in Tessitura, handling inquiries, maintaining data accuracy, and supporting box office operations with a focus on inclusive service and diversity.

Qualifications

• Customer service experience with the general public, front of house or box office a plus.
• Familiarity with Tessitura or CRM databases is preferred.
• Strong computer skills and proficiency with Microsoft Office.
• Excellent written and verbal communication skills.
• Commitment to diversity, equity, inclusion and working with diverse teams.

Responsibilities

• Process ticket sales, exchanges and subscriptions using Tessitura.
• Staff Will-Call desk and handle phone, email, and in-person inquiries.
• Maintain timely, accurate data and high-quality customer service.
• Support box office operations during shows according to schedule.
• Contribute to anti-racism and inclusive workplace efforts.

Skills

Customer service

Tessitura

Microsoft Office

Multi-tasking

Communication

Diversity & inclusion

On-site work

Tools

Tessitura

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Box Office Associate

Part Time Washington, DC, US

2 days ago Requisition ID: 1051

TITLE: Box Office Associate

STATUS: PT Non-Exempt

DIVISION: Marketing

DEPARTMENT: Audience Services

REPORTS TO: Audience Services Director

ONSITE REQUIREMENTS: Fully Onsite

THE POSITION

Box Office Associates are responsible for processing ticketing requests and providing a high level of customer service to all patrons and guests. This position will assist with box office operations during the running of shows and staff the Will-Call desk during box office hours. This position reports to the Audience Services Director with oversight by the Audience Services Manager and the Manager on Duty.

This public facing position is the primary point of contact for Studio Theatre with whom audiences will interact on a regular basis.

The position is part-time with a varied scheduled (0-20 hours weekly) with required night and weekend availability. This job requires work to be performed onsite at Studio Theatre.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key duties of the House Manager include, but are not limited to:

• Sell and process all ticket sales in Tessitura, including single tickets, subscriptions, and exchanges.
• Support the box office team in efforts including inbound and outbound phone calls, will call operations and email correspondence.
• Maintain the highest level of customer service by corresponding with patrons in a timely manner and trouble-shooting ticketing issues.
• Adhere to proper data management standards in Tessitura to ensure database and institutional information are up to date.
• Foster a work environment that embodies Studio’s commitment to be a supportive and anti-racist workplace.
• Participate in Studio Theatre’s on-going anti-racism work.

SKILLS AND QUALIFICATIONS

Studio Theatre is seeking an individual with considerable talent, passion for the theatre, and ability to advance institutional aims. We expect a candidate will have:

• Customer service experience or experience working with the general public ; front of house and box office experience is a plus, but not required.
• Preference will be given to applicants familiar with ticketing software (preferably Tessitura) or CRM database.
• Strong computer skills and knowledge of Microsoft Office Suite. Must be comfortable working at a computer for extended periods of time.
• Strong organizational skills, attention to detail and ability to multi-task in fast paced environments.
• Excellent written and verbal communication skills.
• Commitment to diversity, equity, inclusion and enthusiasm to work with teams with diverse identities. Commitment to Diversity, Equity, and Inclusion, and enthusiasm to work with teams with diverse identities
• This position requires:
• working at a computer for extended periods of time (Screen time accounts for 75% to 100% of hours on shift)

COMPENSATION:

This position is a part-time, hourly non-exempt position with an hourly rate of $19/hour. This position’s weekly hours vary depending on the show and event schedule and there is no guarantee of hours.

Studio Theatre is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status .