Part-Time Front Desk Professional

Southern Management Corporation; Baltimore, Northern (MD, KY); Hybrid; USD 20,664 - 26,174; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Plan with Company contributions

Paid holidays and PTO

Job summary

RadNet, Inc. in Baltimore seeks a Front Desk Professional to deliver exceptional service to residents, guests and visitors. You will answer and direct calls, collect information, route requests, and help maintain a welcoming lobby and organized front desk.

The position has weekend shifts (Sat and Sun, 3:00 PM–11:00 PM). You will manage mail/packages, logs, and assist with community engagement. A high school diploma or GED is required.

Qualifications

• Front desk professionals provide excellent customer service at all times.
• High school diploma or GED required.
• Basic knowledge of office terminology and equipment.
• Proficiency with Microsoft Office.

Responsibilities

• Provide exceptional customer service to residents, guests and visitors.
• Answer and direct incoming calls professionally and route inquiries.
• Receive and distribute packages accurately and sign for mail.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Contribute to community engagement efforts and perform other duties as assigned.

Skills

Customer service

Phone handling

Microsoft Office

Record keeping

Education

High school diploma or GED

Tools

Office equipment

Job description

Provide exceptional customer service to residents, guests, and visitors while maintaining a high level of attention to detail. Responsibilities include answering and directing phone calls professionally, receiving and distributing packages accurately, and ensuring a positive experience for everyone entering the community.

The schedule for this role is Saturday and Sunday, from 3:00 PM to 11:00 PM.

WHAT WE ARE LOOKING FOR:
Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

What\'s required from you:

High school diploma or GED

Pay Rate:

$15.00 - $19.06

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

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