Staff, Front Desk

FirstService Residential; Town of Florida (NY); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Comprehensive medical plans

Paid holidays

401k with company match

Time off benefits

Job summary

A property management company in New York seeks a Front Desk Associate to manage guest interactions and ensure safety protocols. Candidates must possess strong communication and customer service skills, with a preference for prior business experience. The role offers a salary of $19/hour and comprehensive benefits including medical plans and a 401k plan.

Qualifications

• Two to three years of business experience preferred.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Greets and directs Residents, guests, and invitees.
• Monitors and controls access to the building.
• Responds to emergency situations efficiently.

Skills

Strong communication skills

Customer service skills

Detail-oriented

Ability to multitask

Effective written communication

Multiple language fluency

Education

High school diploma or equivalent

College courses in business or hospitality

Tools

Computer literacy in information systems

Job description

Overview

Job Overview: As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detail oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule

Sunday-Thursday 3PM-11PM

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $19.00 per hour

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.