Part-Time Front Desk & Guest Services Pro

Extended-Stay-Hotel; Florida; On-site; USD 17,000 - 22,000; Part time

Job summary

ESA Management, LLC is seeking a part-time Guest Services Representative at our Doral property to deliver friendly, efficient service. You will answer phones, assist guests, handle reservations, registrations, payments, and departures following company guidelines while maintaining front desk systems and daily paperwork.

You will promote the ESA service culture, resolve guest requests through Make it Right, support breakfast service when needed, and keep the lobby and back desk area organized and

Qualifications

• High school diploma or GED, or 1–3 months related experience.
• Equivalent combination of education and experience.

Responsibilities

• Assist guests at all times and answer phones.
• Check in/out guests and process reservations and payments.
• Maintain front desk paperwork and safety procedures.
• Resolve guest issues through Make it Right and escalate as needed.
• Maintain lobby, front desk areas, and assist with breakfast setup when required.

Skills

English proficiency

PMS software

Cash handling

Guest service

Education

High school diploma or GED

Tools

POS system

Job description

ESA Management, LLC is seeking a part-time Guest Services Representative at our Doral property to deliver friendly, efficient service. You will answer phones, assist guests, handle reservations, registrations, payments, and departures following company guidelines while maintaining front desk systems and daily paperwork.

You will promote the ESA service culture, resolve guest requests through Make it Right, support breakfast service when needed, and keep the lobby and back desk area organized and