Front Desk Guest Services Specialist (Flexible Hours)

ADP, Inc.; San Jose (CA); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

ADP, Inc. is seeking a Front Office Guest Service Agent to deliver warm, efficient service at our hotel property in San Jose. You will manage check-ins, assist guests, and handle reservations with accuracy and courtesy.

This role requires solid communication, a friendly can-do attitude, and flexibility to work evenings, weekends, and holidays. You will collaborate with housekeeping, maintenance, and other front desk teammates to ensure memorable guest experiences.

Formación

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or front office operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and guest needs are met.
• Maintain accurate records of guest accounts and transactions, including cash handling and credit card processing.
• Provide information about hotel services, local attractions, and transportation options to enhance the guest experience.
• Support other front office team members and assist with administrative tasks as needed.

Conocimientos

Verbal and written communication

Computer proficiency

Multitasking

Educación

High school diploma or equivalent

Herramientas

Property management systems or reservation software

Descripción del empleo

ADP, Inc. is seeking a Front Office Guest Service Agent to deliver warm, efficient service at our hotel property in San Jose. You will manage check-ins, assist guests, and handle reservations with accuracy and courtesy.

This role requires solid communication, a friendly can-do attitude, and flexibility to work evenings, weekends, and holidays. You will collaborate with housekeeping, maintenance, and other front desk teammates to ensure memorable guest experiences.