Guest Experience Front Desk Agent

ADP, Inc.; Nashville (TN); Presencial; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

The Front Office Guest Service Agent (GSA) at ADP, Inc. Nashville plays a pivotal role in delivering exceptional guest service from arrival to departure, handling check-in/out, reservations, and guest inquiries.

Strong communication, English proficiency, and basic computer skills are required; flexibility to work evenings, weekends, and holidays is essential; training will cover PMS/reservation software and cash handling.

Formación

• High school diploma or equivalent.
• Customer service experience, hospitality preferred.
• Basic computer skills and familiarity with PMS or reservation software.
• Excellent verbal and written English communications.
• Ability to work evenings, weekends, and holidays.

Responsabilidades

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and guest needs are met.
• Maintain accurate records of guest accounts and transactions, including cash handling and credit card processing.
• Provide information about hotel services, local attractions, and transportation options to enhance the guest experience.
• Support other front office team members and assist with administrative tasks as needed.

Conocimientos

Communication skills

English proficiency

Computer skills

PMS familiarity

Multilingual abilities

Educación

High school diploma or equivalent

Herramientas

Property management software

Reservation system

POS systems

Descripción del empleo

The Front Office Guest Service Agent (GSA) at ADP, Inc. Nashville plays a pivotal role in delivering exceptional guest service from arrival to departure, handling check-in/out, reservations, and guest inquiries.

Strong communication, English proficiency, and basic computer skills are required; flexibility to work evenings, weekends, and holidays is essential; training will cover PMS/reservation software and cash handling.