Front Desk Guest Experience Agent - Flexible Hours

ADP, Inc.; Tewksbury (MA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

ADP, Inc. is seeking a Front Office Guest Service Agent (GSA)/Front Desk Agent in Tewksbury, MA. You will be the first point of contact, greeting guests and handling check-in/check-out, reservations, and inquiries with a focus on accuracy and courtesy.

The role requires strong communication skills, a customer-service mindset, and the ability to multitask in a fast-paced environment, including evenings and weekends. Hospitality experience is preferred and multilingual abilities are a plus.

Formación

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or front office operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and guest needs are met.
• Maintain accurate records of guest accounts and transactions, including cash handling and credit card processing.
• Provide information about hotel services, local attractions, and transportation options to enhance the guest experience.
• Support other front office team members and assist with administrative tasks as needed.

Conocimientos

Customer service

Communication

English proficiency

Flexibility

Computer skills

Educación

High school diploma or equivalent

Herramientas

Property management system

Reservation software

POS systems

Descripción del empleo

ADP, Inc. is seeking a Front Office Guest Service Agent (GSA)/Front Desk Agent in Tewksbury, MA. You will be the first point of contact, greeting guests and handling check-in/check-out, reservations, and inquiries with a focus on accuracy and courtesy.

The role requires strong communication skills, a customer-service mindset, and the ability to multitask in a fast-paced environment, including evenings and weekends. Hospitality experience is preferred and multilingual abilities are a plus.