Part-Time Front Desk Guest Experience Agent

Sonesta; Milpitas (CA); On-site; USD 33,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Time Off

Paid Parental Leave

Life Insurance

Short-Term Disability

Long-Term Disability

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta is seeking a Guest Service Agent for Sonesta San Jose- Milpitas, CA. The role supports front desk operations, handles guest inquiries, and processes payments while delivering Sonesta Service standards.

Ideal candidates have strong communication skills, basic math, and a customer-first mindset. Part-time schedule includes mornings/evenings and weekends, with full training provided.

Qualifications

• High School diploma or equivalent required.
• 1 year hotel or retail customer service preferred.
• Must obtain ServSafe certification; TIPS may be required.

Responsibilities

• Register guests, issue keys, and provide information on hotel services.
• Answer phones promptly and courteously.
• Process cash and credit transactions securely and accurately.
• Upsell rooms when possible and support reservations.
• Assist with front desk operations and team coordination.

Skills

Fluent English

Verbal & written communication

Microsoft Office

Opera systems

Problem solving

Customer service

Education

High School diploma or equivalent

Tools

Opera PMS

Job description

Sonesta is seeking a Guest Service Agent for Sonesta San Jose- Milpitas, CA. The role supports front desk operations, handles guest inquiries, and processes payments while delivering Sonesta Service standards.

Ideal candidates have strong communication skills, basic math, and a customer-first mindset. Part-time schedule includes mornings/evenings and weekends, with full training provided.