Guest Services Agent — Front Desk (Hotel)

Sonesta Hotels; Milpitas (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401K

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Guest Services Agent in Milpitas, CA. You will be the first point of contact for guests, handling check-ins, information requests, and phone inquiries with a focus on Sonesta Service standards.

You will record transactions, help with reservations, and coordinate with operations to ensure guest satisfaction while maintaining security and accuracy in all guest interactions.

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service preferred.
• English language required; other languages beneficial.

Responsibilities

• Register guests and issue room keys; provide information on hotel services.
• Answer phones promptly and courteously.
• Process cash and credit transactions accurately and securely.
• Maintain guest confidentiality and security of information.
• Assist with reservations and up-sell where appropriate.
• Follow seasonal reservation strategies and coordinate with teams.

Skills

Customer service

Communication

English fluency

Problem solving

Education

High School diploma

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels is seeking a Guest Services Agent in Milpitas, CA. You will be the first point of contact for guests, handling check-ins, information requests, and phone inquiries with a focus on Sonesta Service standards.

You will record transactions, help with reservations, and coordinate with operations to ensure guest satisfaction while maintaining security and accuracy in all guest interactions.